Privacy & measurement.

We use the information you send to assess your enquiry, reply and, if we work together, deliver the service.

Information you submit

The form asks for your name, email, WhatsApp number, brand website, Meta ad spend range and a short description of what you need. These details are stored in our private enquiry system. Your WhatsApp number is used to reply to your enquiry; it does not subscribe you to promotional broadcasts. Please do not include sensitive personal information or your customers’ personal data in the message.

Website measurement

Earwitness uses Meta Pixel and the Conversions API to measure advertising and enquiries. This can include page and section views, clicks, offer selections and form progress. When you submit an enquiry, your email, name and phone number can be normalised and hashed before being sent to Meta for matching. Hashing is a security measure, not anonymisation.

Measurement may also include your IP address, browser information, Meta browser and click identifiers, and campaign parameters. Meta Pixel can set cookies. We do not send the text of your enquiry, your brand URL or your ad spend range to Meta.

We honour Global Privacy Control and Do Not Track signals where available. You can also turn off advertising measurement on this browser below. Your enquiry will still work.

This preference is saved on this browser. Clearing browser storage resets it. It does not remove data already received by Meta.

Who receives data

Our hosting and database provider processes information needed to operate the site. Meta receives the advertising measurement described above when enabled. An enquiry notification service may be used to notify us of a new message. If we reply on WhatsApp, that conversation is processed by WhatsApp. We do not sell your enquiry details.

Retention and access

Our retention policy is 90 days for advertising event records. Pending delivery payloads are encrypted and removed after delivery or expiry. Matching data is eligible for removal after 90 days. Unconverted enquiries are eligible for removal after 180 days, subject to any ongoing conversation. Retention cleanup runs on the first website visit each day and can also be run by the site owner. Records needed for an active project or accounting can be retained separately.

Questions or requests

To ask about your information, request access, correction or deletion, email info@tryearwitness.com with the subject “Privacy request”. Include the email address used for your original enquiry. We may need to verify that the request is yours.

For more about Meta’s handling of data, read Meta’s Privacy Policy.